Our Philosophy

With identity, language, culture and rehabilitation underpinning the values of our organisation, we believe Frankton Park’s approach is relevant to all cultural groups. Our logo is designed for our clients, whānau/families and staff to use as a starting point from which to share their own identity, language and culture – who they are, where they come from, the language they speak, and their customs and practices.

The circular logo represents our service model and our desire to be an organisation that’s inclusive, with a practice and services that regularly achieve outstanding results for the people we serve. The pictures inside the circle depict the four elements: earth, air, water and fire. They can also be used in a wider context to locate where an individual is from via prominent environmental landmarks. The four lines represent pathways or streams that lead to or away from our organisation. We strive to ensure that the people who come to our service are supported and enabled to return to their whānau and community. The centre of the circle is where all of the elements come together to enable people to lead lives that they have determined.

We work to provide the right care and service for each individual client, and empower their whānau and family with the knowledge and skills to help them support and enable their loved one. We also believe that when people know who they are and where they come from, they’re more confident and likely to succeed in life.  At Frankton Park, we believe that our approach to working with Māori clients is equally relevant for our non-Māori clients. We invite our clients to consider where they think they’re at, supporting a continuum of understanding of their identity, language and culture as part of our referral process. 

Frankton Park is committed to deliver a service that’s determined by the client and in accordance with the criteria their whānau and family sees as important for their recovery and/or treatment.

Frankton Park supports the principles of Te Tiriti o Waitangi and He Korowai Oranga: Māori Health Strategy. 

Our Kaupapa

Our Kaupapa or Supported Services operate under the kawa and tikanga of Waikato, Tainui. Within our service the following practices form the basis of our operational model, using the following Māori concepts:

Kawa: active adherence and support of the rules and processes of our organisation demonstrated by clients, whānau and family. This includes Frankton Park management, staff and other organisations that are integral to the successful delivery of services to our clients, whānau and families.

Tikanga: agreeing and observing, in practice, the right thing to do.

Tika/Pono: that which is correct/that which is true, determined by the individual and intrinsic to that person.

Aroha noa: unconditional love.

Kotahitanga: unity and working together under a common kaupapa/purpose toward achieving improved quality of life, specific to each client and their whānau/family.

Frankton Park Ltd is committed to deliver a service that is determined by the client, along with criteria that the family sees as important for their recovery and/or treatment. We use a number of generic concepts and processes to achieve this, which includes:

Tau utu utu/Reciprocity: the reciprocity generated between two parties as recognition of goodwill, that can be both tangible and intangible. This is an intended outcome as a result of clients’ and whānau/family positive experiences and relationships with the services we deliver.

Kawenga/Obligation: this is our individual and collective obligation to provide quality services to clients, whānau and family.

Mahitahi/Cooperation: we work together to get the job done.

Whakarangatira/Respectful: our service is committed to treating all people with dignity and respect.